SHIPPING & RETURNS
Everything you need to know about production times, dispatch, delivery and returns for your Westwired order.
Because most pieces are made to order, production time and delivery time are shown separately.
PRODUCTION & DISPATCH
Most Westwired crowns are made to order. The current collection has an approximate production lead time of two weeks before dispatch.
This is the time needed to make your piece by hand. It is separate from the delivery time shown at checkout.
Once your crown is complete and carefully packed, it will be dispatched using the delivery service selected for your destination.
Where tracking is available, the dispatch confirmation will include the relevant tracking details.
DELIVERY & INTERNATIONAL
Complimentary insured UK delivery is included in the £275 product price. Delivery time begins once your crown has been completed and dispatched.
UK orders are sent using an appropriately insured tracked service for the value of the crown. Tracking information will be sent with your dispatch confirmation.
International delivery is currently available by enquiry. Please contact us before ordering so we can confirm availability, cost and an appropriately insured service for your destination.
International delivery is charged separately. Delivery times vary by destination and may be affected by customs processing after the parcel leaves the UK.
RETURNS & PROBLEMS
For eligible standard collection pieces, contact us within 14 days of delivery. You then have a further 14 days to return the item. Return postage is your responsibility unless the piece is faulty, damaged, incorrect or not as described.
Return eligibility and any applicable time limits will be set out in the store policy and remain subject to your statutory rights.
Bespoke or personalised work may have different cancellation and return terms because it is created specifically for you.
Where different terms apply, they will be made clear before the commission or personalised order is confirmed.
If your parcel arrives damaged, or you receive the wrong item, contact us as soon as possible with your order details and clear photographs.
We will review the issue and explain the appropriate next step.
NEED HELP WITH AN ORDER?
If you have a delivery, return or order question that is not covered here, send us a message and we’ll help you find the right next step.
