PRIVACY POLICY
This page explains how Westwired handles personal information when you browse the site, place an order, contact us or use our services.
WHAT WE COLLECT
The information Westwired handles depends on how you interact with the site — for example, whether you browse, place an order, contact us or choose to receive marketing.
This can include your name, email address, billing and delivery details, order information, and anything you choose to tell us when you contact Westwired.
We use this information to provide the service you asked for, manage your order and respond to enquiries.
When you place an order, information about the products purchased, delivery method, order status and related transaction details may be recorded.
Payment processing is handled through the payment services available at checkout.
The website and its service providers may collect technical information such as IP address, browser or device details, cookie identifiers and information about how the site is used.
This can support site operation, security, analytics and the customer experience.
If you choose to receive marketing, we may use the contact details and preferences you provide to send relevant Westwired news, product updates or other communications.
You can change your marketing preferences or unsubscribe from marketing messages.
HOW & WHY INFORMATION IS USED
Westwired uses personal information only where there is an appropriate reason to do so, and only to the extent needed for the relevant purpose.
The lawful basis depends on what we are doing. Order fulfilment and requested pre-order steps may rely on contracts; some records may be kept to meet legal obligations.
Where appropriate, Westwired may rely on legitimate interests for activities such as site security or service improvement, and on consent where you have a genuine choice, such as certain marketing or cookie uses.
Personal information may be shared with service providers that help operate the store — for example: ecommerce, payment, delivery, IT, analytics or communications providers where those services are used.
Information is shared only where needed for the relevant service, legal requirement or business purpose.
Westwired keeps personal information only for as long as it is reasonably needed for the purpose it was collected, including completing orders, handling enquiries and maintaining appropriate business records.
Retention periods can differ by record type, particularly where accounting, tax, dispute or other legal requirements apply.
COOKIES, MARKETING & YOUR RIGHTS
Some uses of personal information depend on the choices you make, and privacy law also gives individuals rights over how their information is handled.
Westwired and the services used to operate the website may use cookies or similar technologies for functions such as keeping the store working, remembering choices, security, analytics or advertising, depending on how the site is used.
Where a choice is required, the website should provide an appropriate cookie or consent control so preferences can be managed.
If you choose to receive marketing, Westwired may use the contact details you provide to send relevant product news, launches or other updates.
You can unsubscribe from marketing communications or change your preferences at any time using the available unsubscribe or preference controls.
Depending on the circumstances, you may have rights over your personal information, including asking for access, correction, deletion, restriction or objection, and in some cases requesting a portable copy of your data.
You can contact Westwired if you want to exercise a privacy right or ask how your personal information is being handled.
SECURITY, TRANSFERS & COMPLAINTS
Westwired aims to handle personal information responsibly throughout its lifecycle — from the services used to operate the store to the way privacy concerns are handled.
Westwired takes reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.
The website also relies on third-party services such as ecommerce, payment and hosting providers, which operate their own security measures.
Some service providers used to operate the website may process or store personal information outside the UK.
Where data is transferred internationally, appropriate safeguards or other lawful transfer mechanisms should be used where required by data protection law.
If you have a privacy question, want to exercise a data protection right, or wish to make a complaint, contact Westwired through the Contact page and make clear that your enquiry relates to privacy.
If you remain dissatisfied, you also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
PRIVACY QUESTIONS
If you have a question about this policy, want to exercise a privacy right, or have a concern about how your information has been handled, contact Westwired and make clear that your message relates to privacy.
This policy may be updated from time to time to reflect changes to Westwired’s services, the tools used on the website or applicable legal requirements.
